You can check what’s going on with your ticket by opening up the ticket's page from the portal. This is also included in each of your support emails and can be accessed by simply clicking on the link within. When prompted, please login with your existing credentials to review your ticket history.
Quick guide to checking your ticket status:
Login to the support portal
Click on the Check your ticket status tab
Open the necessary ticket by clicking on it
Check it's status from the ticket page